1. What is DOVOGAME?
It is an interactive entertainment enterprise that engages in independent research and development of browser game and interactive entertainment community.

2. What kind of games do DOVOGAME have?
One is Business Tycoon Online which is being operated now; the other is Superstar Online which is under development.

3. What is your purpose of developing the browser games?
Our purpose is to provide players around the world with the best browser game and let them achieve their dreams, which are unachievable in daily life.

4. How to register in DOVOGAME?
Please input your valid E-mail Address and set a password.

5. Does it cost to register in DOVOGAME?
No, it doesn't. It is free of charge.

6. Will any game of DOVOGAME be available for me, if I register in DOVOGAME?
Yes, after that, you can use your account to login to any games that are developed by DOVOGAME.

7. How to make payment in DOVOGAME?
After logging into DOVOGAME, you can go to Buy Gold and select server and amount to proceed with the payment. Then you can proceed to recharge.

8. How many payment methods are available?
Now, we can only accept payment by Paypal.

9. Will data be deleted after Open Beta finished?
No data will be deleted. Players' character and items will be saved as they were.

10. Can multiplayer login from the same computer?
Multiple users with the same IP are not allowed to log in.

What kinds of Payment do you accept?
We only accept PayPal at present (Balance, E-check, and Credit Card).

What is PayPal and how does it work?
PayPal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.PayPal.com and proceeding through their easy verification process, you may send money to your PayPal account from your bank account and begin to use to make purchases online from websites. PayPal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

How do I open an account in PayPal?
To open an account in PayPal, simply visit www.PayPal.com. From there you can click on the 'sign up' button and follow the registration process. PayPal has a user friendly system to help new users create their accounts.

How do I use my credit or debit card to make a PayPal payment?
You can select your debit or credit card each time you make a payment:
1.Log in to your PayPal account and click Send Money at the top of the page.
2.Enter your payment information and click Continue.
3.Click Change in the Payment Method section and select your card.
4.Review your payment and click Send Money.

Just keep in mind that if you have a balance in your PayPal account, we'll use that before your debit or credit card.

If you don't have a PayPal account, you can enter your debit or credit card information during checkout to complete the payment.

How long does the payment take ?
If you use E-Check, the process will take up to 4 business days due to clearance process. If you use Credit Card/ PayPal account balance, the process is almost immediate and delivery will be done as soon as we get your payment.

How do I avoid sending an e-check?
To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in PayPal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

Game Rules:
The following rules should be valid for all players during game. You should carefully read the rules before starting game. We will take no responsibility to any lost and punishment which caused by breaking the rules from the articles below.

Account Use:
Each player is allowed to hold 1, and only 1, account per server. That the multiple accounts belonging to a single player in the same server is considered as defined in these rules. GM monitors accounts by an array of ways. All your accounts will be banned if GM find you are using multi accounts.

Massive players from the same network in the same server is allowed, but the connection between them will be monitored strictly.

To avoid any misunderstanding, please create your account ID carefully, the accounts like "XXXX01,XXXX02,XXXX03" may have a risk of ban by GM.

Multiaccounting is strongly forbidden and will be punished without warning. The punishment is: substance deducting, shop demotion, enterprise demotion, and even account deletion. The benefit from multi accounts must be much less than the punishments, so any behavior of multiaccounting cannot pay for its punishment.

You can make representations to GM within 15 days after your accounts blocked in the reason of multi account. System will delete you accounts if we didn't receive any statement within 15 days.

After the punishment, the player can appoint one of the blocked accounts to unfreeze, and the other ones will be deleted permanently as multi accounts.

After the punishment, the player can appoint one of the blocked accounts to unfreeze, and the other ones will be deleted permanently as multi accounts.

Game Rules:
The following rules should be valid for all players during game. You should carefully read the rules before starting game. We will take no responsibility to any lost and punishment which caused by breaking the rules from the articles below.

Account Use:
Each player is allowed to hold 1, and only 1, account per server. That the multiple accounts belonging to a single player in the same server is considered as defined in these rules. GM monitors accounts by an array of ways. All your accounts will be banned if GM find you are using multi accounts.

Massive players from the same network in the same server is allowed, but the connection between them will be monitored strictly.

To avoid any misunderstanding, please create your account ID carefully, the accounts like "XXXX01,XXXX02,XXXX03" may have a risk of ban by GM.

Multiaccounting is strongly forbidden and will be punished without warning. The punishment is: substance deducting, shop demotion, enterprise demotion, and even account deletion. The benefit from multi accounts must be much less than the punishments, so any behavior of multiaccounting cannot pay for its punishment.

You can make representations to GM within 15 days after your accounts blocked in the reason of multi account. System will delete you accounts if we didn't receive any statement within 15 days.

After the punishment, the player can appoint one of the blocked accounts to unfreeze, and the other ones will be deleted permanently as multi accounts.

After the punishment, the player can appoint one of the blocked accounts to unfreeze, and the other ones will be deleted permanently as multi accounts.

Q1. Can I establish two companies?
A: A player can only establish ONE company in the same server.

Q2. Why characters' Upgrade Points doesn't increase any more when it reached 10?
A: 10 points are the most.

Q3. Can I open two factories?
A: A player can only open ONE factory.

Q4. Can I change the industry a character engaged in?
A: You cannot change the industry once you choose it.

Q5. I have a company of first-level. Why the Upgrade Points of its stores doesn't increase when it reached 6?
A: Stores of a first-level company can only hold 6 Upgrade Points at most. Every time the company upgrades, the number of Upgrade Points the stores can hold increases.

Q6. Why am I affected by the Competition Influence?
A: Competition Influence exists if another player establishes the same store at the same block as you.

Q7. Can I change a factory's category?
A: The factory's category cannot be changed once it is established.

Q8. Why I cannot use the goods produced by my factory?
A: A factory can produce goods of all four industries. But a player can only use the goods of the industry he engaged in.

Q9. Will the age of a character increase as time goes on?
A: The age of a character will NOT increase with time.

Q10. Why I cannot trade any more when my revenue reached 10,000TCN?
A: There is a limit on daily revenue for the Common which is no more than 10,000TCN. People above the class are free of the limit.

Q11. Can I promote the talents of my employees?
A: The talents of the employees cannot be promoted yet.

Q12. Is the employee fired by me if his contract is expired?
A: The employees will leave voluntarily if the contract is expired.

Q13. Can I do daily quests twice a day?
A: Every player can do daily quest ONCE only, and daily quests will be refreshed at 24:00.

Q14. Why does the salary of an employee get increased?
A: The salary will increase in proportion every time you renew the contract.

Q15. Why I cannot run in the City Hall Election?
A: Only Presidents can participate in the City Hall Election.

Q16. How to increase characters' Exp?
A: To increase Exp, you should do daily quests or routine work.

Q17. Why I am affected by Zone Influence?
A: Businesses of first level can only establish in Residential Zone and Zone Influence exists if you open your business of first level in other zones.

Q18. What if I go bankrupt?
A: After going bankrupt, your character, your stores, Tycoins and Golds will be deleted. You have to start from scratch.

Q19. Why I can only cast 10 votes and somebody else can cast 50?
A: It depends on your social class. People of the Lowest Class cannot vote, the Common can cast 50 votes, the Citizen can cast 100 votes, People of the Upper Class can cast 500 votes and the Noble can cast 1,000 votes.

Q20. Someone has recruited a Red employee just now and I want to poach him, but I failed. Why?
A: New employees will not be poached in 3 days.

Q21. Why I still have no Recipe Rolls since my factory has opened for a week?
A: Recipe Rolls are advanced items and can be obtained by employees doing routine work. However, the chance is small. It is not every time you do routine work and will get a Recipe Roll. The chance of getting a Recipe Roll gets increased if you make employees of higher level do routine work.

Q22. I got a "Super Metal" and I found it could only be sold when I clicked it. What is the use of such material?
A: "Super Metal" is a material which could be used when you intend to produce the equipment on a Recipe Roll.

Q23. How to get store Upgrade Points?
A: There are three ways available: you can get one point every four hours from the system. Also, you have the chance to get it by doing routine work. Or you will probably get by getting everyday subsidy from advanced guilds. In addition, you are probably lucky enough to get some from Investors in Black.

Q24. Why it always reminds "insufficient capital" even though I found I have met all requirements when I want to upgrade my guild?
A: To upgrade a guild need guild capital rather than personal wealth.

Q25. Why all my goods in my store are replaced by system goods even if the duration of the goods is set to be above 12 hours?
A: After selling out, the products will be replaced by system goods, if you have.

Q26. How can a factory get Production Exp?
A: A factory can get Production Exp only by selling goods to other players or system.

Q27. Where can I get raw materials for factory? Does the volume of raw material increase automatically?
A: Raw material for factory increases automatically, even if you are offline.

Q28. Will the resources be given back if the store is removed?
A: No resources will be given back if the store is removed.

Q29. How can a factory get Technique Exp?
A: Technique Exp increases if you produce goods.

Q30. I have produced goods, but the Technique Exp didn't increase, why?
A: The Technique Exp will increase only when you produce goods of the highest level you are able to produce.

Q31. Why my Sale Exp didn't increase after I sold my products?
A: Sale Exp will increase only when you sell the products of the highest level you are able to produce.

Q32. Why the uploading progress bar repeated from 1% to 100% and I cannot start the game?
A: That is because some files failed to be uploaded. Press F5 to fresh the page and it will be OK.

Q33. Why raw material didn't increase after I used the Recipe Roll?
A: The use of Recipe Roll won't increase raw material directly. It works together with "Producing Items" to make items which can produce raw material. Thus, the raw material increases.

Q34. When can I open a third store?
A: When you company becomes a small-sized company.

Q35. How many points can the store Upgrade Points and characters' Attribute Points can hold at most?
A: The upper limitation varies according to the level of your company.

Q36. What kind of employees can be promoted to be a store manager?
A: Employees of both ability and proficiency>50 can be promoted as a store manager.

Q37. How to promote employees' execution and management points?
A: Employees will get ability points by doing routine work. You can allot the points to improve their abilities.

Q38. Now I am a citizen. What does the title "Citizen" uses for?
A: According to the game rules, some quests and operations are only available to accordant social classes.

Q39. Where can I buy a car?
A: Click "City"-"Car Dealership" and buy your car.

Q40. How can I get Bricks?
A: You can buy Bricks in the Mall. Also you have the chance to get Bricks by negotiating with Investors in Black.

Q41. How to exchange Business Card?
A: You can click others' name to choose "Exchange". Also, you can search others' names and company names and apply for business card exchange.

Q42. How to get store Upgrade Points?
A: The store Upgrade Points increases one point every four hours. In addition, by doing routine work and negotiating with Investors in Black, you have the chance to get store Upgrade Points.

Q43. Now I have two "Perfect" stores. How to open a third store?
A: Click to "Upgrade" your company to be a small-sized company and you can open more stores.

Q44. What is Technique Exp? How to get it?
A: Technique Exp is the experience value you got by producing goods. You can get Technique Exp only when you produce goods of the highest level you are able to.

Q45. How to promote a store of Business Level 1 to be a store of Business Level 2?
A: Stores' business level cannot be promoted. When a company becomes a middle-sized company, it can open store of business level 2.

Q46. What are steps for a store to grow into "Perfect" store?
A: Terrible-Bad-Substandard-Good-Excellent-First class-Perfect.

Q47. Is there any relationship between employees' further training and company's level? Is it more likely for a large-scale company to succeed in training a White Employee into a Green one?
A: The success rate of further training has nothing to do with company's level.

Q48. What is Occult Training? Does Industry-Transfer mean an employee who received Occult Training cannot engage in his original industry?
A: Occult Training can transfer the employees' special Exp in one industry to another industry. If the employee has had the Exp in the latter industry, then the Exp of higher value is reserved.

Q49. Can talent of primary level be promoted to be talent of middle level?
A: Talent cannot be promoted. Employees of talents can only be gotten by recruitment.

Q50. According to what is said on BTO website, store manager can learn new skills by further training. Why my store manager cannot get further training?
A: Further training of store managers has been cancelled. All players can start business by themselves.

Q51. How to promote the level of Price War?
A: The level of strategy will get promoted when character's social class is promoted.

Q52. How to send a second invitation if my previous invitation of exchanging business card is deleted?
A: You can send another invitation three days after your first invitation.

Q53. How to accelerate the obtaining of raw material?
A: You can accelerate the obtaining of raw material by strategic cooperation, increasing character's wisdom or increasing Sale Exp.

Q54. Why I didn't get a reward after using a Recipe Roll?
A: You have to go Workshop and produce equipment before you get a reward.

Q55. Why I didn't get Sale Exp after selling my goods?
A: You can get Sale Exp only by selling goods of the highest level you can produce to the system or other players. There is no Sale Exp if you sell your goods in your store.

56. How to advance your stores' reputation?
A: Please stop your stores' business first, and then select promotion from option of opening business. Promotion can advance your stores' reputation.

Q57. My staffs have just 28-day contracts extension while they still have 10-day former contracts. Why?
A: The staff have 28-day contract at most. Therefore, there are 28 days at most no matter when you want to do the contract extension.

Q58. Why do I need to wait for a long time to make a deal after listing?
A: The higher price will be auto purchased first by our system. The system will match the suitable trading at random, so it can't be made a deal at once.

Q59. How to set up factory?
A: You need a talented employee in product and a small company, and then promote him or her as a factory inspector. At last, you can set up your factory in industrial zone.

Q60. How to gain talented employees?
A: You can use recruitment or poaching to gain talented employees. There is more probability of recruiting employees in higher level.

Q61. Why don't the employees' attribute points of execution and management increase after adding strategy of character attributes.
A: Increasing strategies of character attributes can just have an effect on some special quests that need execution and management.

Q62. What are votes used for?
A: Votes can be used in the City Hall for voting and impeaching players who participate in politics. The common players can increase the amount of votes as the advance of their social status. The players can just cast one vote for each politician. The votes can be bought from mall or gained from subsidy in 4 level or higher.

Q63. Why can my employees just make a call by not others ?
A: If you want your employees to do more work, you need to advance their abilities of execution and management. Please Move your Mouse on the words of Routine Work, there are some cues.

Q64. Why is the button of "Fire" white? How can I fire my employees?
A: You cannot fire your staffs who are working for you now. You just can fire your staff who are under the circumstances of no tasks or training courses, and have been taken from your stores and in idle state.

Q65. Where is my unused Expansion Agreement?
A: Expansion Agreement doesn't need using. When your stores reach the upper limit, your levels of company reach the conditions of using Expansion Agreement, you can use it to set up another store. After setting up your store, it will disappear.

Q66. Why does it show competitive effect while there are no other stores related to my type?
A: If there are two stores of the same type of yours, it will show competitive effect.

Q67. Why did the other players poach my employees that have just been poached?
A: The employees that have just been poached have a protected period of 6 hours while the recruited employees have 3 days.

Q68. Why do I just gain 50 TCN by going on business of routine work?
A: The rewards of routine work are at random. There are some probabilities of gaining low rewards, so it is normal.

Q69. Now, I can add leader points which can have an effect on my income; I can add wisdom points too which can have an effect on my factory. How about adding strategy points? Do they have an effect on my employees?
A: Strategy points can have an effect on employees' execution and management. After the value of employees' ability reaches 100, your gained ability points will become distributed points of employees' execution and management.

Q70. My company is the first level; I can't add store upgrade points when they reach 6. Why?
A: Store upgrade points in the first level's company can save 6 at most. The upper limit of saved value will be increased as the company upgrades into the next level.

Q71. Can I change my factory's type?
A: After setting up your factory, you can't change its type.

Q72. If the employees are expiration of contract, does it mean that I fire them?
A: If the employees are expiration of contract, they will leave by themselves. It doesn't mean you fire them.

Q73. VIP can be auto sales for your stores. Whether will it be the former ways of promotion, or just be the normal business but no promotion?
A: The function of VIP auto sales can just be normal business but no promotion.

Q74. How to gain store upgrade points?
A: There are 3 ways of gaining store upgrade points. You stores can gain 1 point every four hours. Each day, there are some probabilities of gaining them by routine work or subsidy of guilds of higher level

Q75. The stores' projected income is different from actual income. Why?
A: There are a lot of factors to affect your store's income, such as competitive effect, area effect, or attacking strategies of other players, which will reduce your stores' income.

Q76. Why can I increase my sales experience by selling my goods?
A: Increasing sales experience needs to sell the goods of highest level that your factory is available to produce.

Q77. Issue of the City Hall Voting
A: The rates of the City hall's voting are calculated by members of the City Hall and the Common people. If there are any abstentions of members of the City Hall or the common people, the rates of voting aren't 100%.

Q78. Issue of Landmark
A: Landmark operation can be operated in the form of guild. Bonus is available for all the members. The entire members have the right to send their employees to participate in negotiations.

Q79. Routine Work
A: The routine work has to be finished in 24 hours that day, and the system will default it successfully. If it cannot be finished that day, the system will be default failure and reset value of all your routine work as initial value. Please pay attention to the default time of going on business: 6 hours. If you go on business after 18:00 and it can't be finished before 24:00, the system will judge it as failure.

Q80. How to gain experience of factory production?
A: The experience of factory production can just be gained by the system or selling to the payers.

Q81. I can't poach other players' employees. Why?
A: A private company can't poach other players' employees. If the employees have been recruited in the first three days, they can't be poached too. Employees that have been poached have a protected period of 6 hours. An employee can be poached only once in 1 hour. Employees attached "Confidentiality Agreement" cannot be poached in 7 days.

Q82.1. Is there the same time slot of medals issued by Chairman, Director of Street and Management Senate?
A82.1: The time slot is the same: 3 days.

Q82.2. How many days can Chairman issue a medal?
A82.2: 3 days.

Q82.3. Can chairman issue the medal of startup, contribution and legend to the same player?
A82.3: Yes. They can issue different medals to the same player.

Q83. Why can't I start game?
A: Please refresh IE. We suggest you to use IE 7.0 Brower or clean your IE cache. (Right click--- properties--- clean cookies and temporary files) Then please restart IE to log in game. You can download a flashplayer10 and upgrade and open IE option to select default level from general options, and then click restore default settings from advanced options.